CVAC Client Service Assistant Job in Addis Ababa | IOM | JobsNoti

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The International Organization for Migration (IOM) is a United Nations related organization working in the field of migration. The organization implements operational assistance programmes for migrants, including internally displaced persons, refugees, and migrant workers.

Job Information:

  • Job Title: CVAC Client Service Assistant
  • Job Identification: 18031
  • Posting Date: 12/10/2025, 02:19 PM
  • Apply Before: 12/17/2025, 05:30 AM
  • Contract Type: Special Short Term Graded (Up to 9 months)
  • Initial Contract Duration: 6
  • Vacancy Type: Special Vacancy Notice
  • Recruiting Type: General Service
  • Grade: G-4

Responsibilities:

  • Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards;
  • Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services;
  • Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete;
  • Input visa application data: maintain an expert user level with the provided application management software, ensure quality check of collected data and generated invoicesaccuracy of the tracking of passports and documents; scanning and quality check of supporting documents;
  • Collect visa and service fees; review correctness of payment and charge against the application management software; issuance of invoices; daily reconciliation of collected fees and invoices; secure storage of cash;
  • Assist in reporting services: daily reports generation and quality check of collected applications and fees; daily reports for contact centre (received calls, call-backs, missed calls etc.) assistance to VAC Team Assistant in quality check;
  • Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier;
  • Inform management of any problems or issues related to daily work, security issues, systems and software issues, complaints and make recommendations for improvement;
  • Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM Information Security Policy”;
  • Perform any other related duties that may be assigned by the Team Assistant or VAC Management.

Qualifications and Experience:

Education

  • University degree in Business Administration, Management, Accounting or a related field from an accredited academic Institution with two years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

  • Experience in migrant-related programmes or visa-related services
  • Experience in customer service and team management
  • Experience in IOM administrative assistance and Finance management.

Skills

  • Strong customer service skills
  • Administrative & Organizational Skills
  • Strong Compliance with IRCC Service level standards & Security Awareness
  • Ability to work in a team and maintain a positive attitude, manage multiple tasks under tight deadlines.

Languages

  • For this position, fluency in English is required (oral and written).
  • IOM’s official languages are English, French and Spanish.
  • Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

How to Apply:

Interested candidates should send their application through Online [Apply-Now]. For more details visit official website: www.iom.int

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