National Grievance Redress Mechanism (GRM) Support Job in Juba | FAO | JobsNoti

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Jobs in South Sudan
Jobs in South Sudan

The Food and Agriculture Organization of the United Nations is a specialized agency of the United Nations that leads international efforts to defeat hunger and improve nutrition and food security. Its Latin motto, fiat panis, translates to “let there be bread”. It was founded on 16 October 1945.

Job Information:

  • Job Title: National Grievance Redress Mechanism (GRM) Support
  • Job Posting: 04 December 2025
  • Closure Date: 19 December 2025, 4:29:00 AM
  • Organizational Unit: FRSSD – FAO Representation in South Sudan
  • Job Type: Non-staff opportunities
  • Type of Requisition: NPP (National Project Personnel)
  • Grade Level: N/A
  • Primary Location: Juba, South Sudan
  • Duration: 3 months with possibility of extension
  • Post Number: N/A

Tasks and Responsibilities:

  • Support participatory action planning, monitoring, and community engagement with community groups (a range of humanitarian actors, including governments, UN agencies, academic institutions, networks, national/local NGOs).
  • Support GRM/AAP/PSEA (Accountability to the affected population/Prevention of Sexual Exploitation and Abuse) focal points to develop information sharing plan, analyse information needs and appropriate and trusted information sharing approaches.
  • Support with the mainstreaming of GRM/AAP in the tools developed; monitoring/field visits through the organization of helpdesk as well as FGDs.
  • Support with the visibility and propagation of the FAO GRM mechanism and complaint response channels (hotline, help desks, suggestions boxes, radio messaging, Appeals/AAP committees) to beneficiaries and stakeholders.
  • Support the GRM/AAP/PSEA focal points and Deputy Heads of Field Office with partner capacity reinforcement on FAO GRM and AAP/PSEA.
  • Lead the implementation of the project’s feedback, complaint and Response mechanism (FCRM).
  • Manage FAO GRM and in liaison with the Deputy Heads of Field Office ensure all complaints and response channels (toll-free hotlines, help desks, suggestions boxes, radio messaging, Appeals/AAP committees etc.) are functional, while planning to organize frequent helpdesk and focus group discussion sessions on the community.
  • Actively seek and respond to feedback/complaints from all members of targeted communities and other stakeholders and ensure that these complaints are addressed using FAO referral pathway and feedback shared with the caller.
  • Manage a FAO GRM Database and Grievance Module in MIS (for the World Bank); aggregate complaints/feedback from field level databases into the central feedback database.
  • Conduct periodic assessment to ensure feedback is logged in a confidential and timely manner and beneficiaries are communicated with the in a dignified manner regarding their complaints/feedback.
  • Develop monthly, quarterly and annual analytic reports which gives an overview of complaints and feedback addressed, lessons learned and best practices, and recommendations.
  • Coordinate with communication team on the production of visibility materials by ensuring that it include FAO hotlines.
  • Support GRM/AAP/PSEA focal points and Deputy Head of Field Offices to establish appropriate information sharing and timely response to complaints.
  • Review GRM and propose recommendations and implement with approval from the Programme Team.
  • Support the PSEA focal point in implementation of PSEA activities.
  • Perform any other tasks required.

Candidates Will Be Assessed Against The Following:

Minimum Requirements

  • University degree in development studies, public administration, rural development, gender studies, social work, community development, sociology, psychology, anthropology, social psychology, political science, international relations, training and development, or other relevant field.
  • Minimum 2 years of relevant experience in the following areas: accountability to affected people, community-based development and participatory approaches, creating awareness and monitoring of projects and activities from a gender lens, implementation of humanitarian and development projects, awareness of overall grievance mechanism/accountability to affected population governance structure, complaints management and reporting, training on grievance feedback mechanism.
  • Working knowledge of English (level C). Working knowledge (level B) of one local language is an advantage.
  • National of South Sudan.

FAO Core Competencies

  • Results Focus
  • Teamwork
  • Communication
  • Building Effective Relationships
  • Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

  • Prior work experience with international organizations, including INGOs, bilateral or multilateral agencies and UN agencies is an asset
  • Knowledge and experience on gender issues
  • Excellent interpersonal skills
  • Strong analytical, written and verbal skills
  • Ability to work under minimal supervision and flexibility
  • Ability to interact and engage with different stakeholders of multiple socio-economic backgrounds
  • Ability to work independently and under high pressure situations and tight deadlines

How to Apply:

Interested candidates should send their application through Online [Apply-Now]. For more details visit official website: www.fao.org

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